Pre-Operative Huddles
Use pre-op team huddles to discuss the patient and the procedure prior to the start of surgery. This study found that conducting huddles can increase surgeon satisfaction, decrease start time delays, and reduce interruptions during procedures. Astonishingly, these benefits can result from huddles of very short duration, often less than one minute.
Huddle Guidelines
Discussion Topics
Pre-op huddles should include surgeons, surgical support team, anesthesiologists, clinicians, and other staff members from various areas as needed (inpatient floor, patient transport, etc.). Use a checklist to guide the meeting, and be sure to create an environment that allows for questions.
Post-Surgery Debriefing
Conduct post-surgery debriefings as part of a larger continuous improvement effort. Discuss what went well and identify opportunities for improvement. As with the pre-op huddle, the culture must support open dialogue and constructive feedback presented in a professional manner. All participants should understand that the goal of post-op meetings is to improve patient care. We recommend The Joint Commission’s best practices to learn more about debriefing medical teams.
Successful debriefings—those that enhance the culture, advance knowledge, and develop skills in the interest of the patient—are not a simple undertaking, but the benefits can be enormous. This study offers compelling evidence that debriefings improve teamwork, patient safety, and sustained improvement in OR performance.
Patient Hand-off Protocols
Hand-off communications is another area that The Joint Commission has identified as critical to patient safety, estimating that 80% of serious medical errors involve miscommunication during the transfer of patients. Incorrect or incomplete information at hand-off can result in:
Like other activities of where communication is key, hand-offs require a culture that promotes teamwork, respect, and accountability. Members of the team must understand the real goals of the hand-off. Set expectations around the time spent during the transfer and make sure that your people know what constitutes an effective hand-off. The Joint Commission offers a variety of useful information and tools that can help.
Different people communicate in different ways, and not all of us are natural born communicators. But, ample evidence shows that patient health and safety and overall clinical quality can be improved by standardizing processes and creating an environment that promotes open and professional interactions. Too often we take for granted that everyone knows when and how to deliver and receive messages effectively. And sometimes, people are afraid to say, “I don’t understand.” So make communication a priority and give people the tools to succeed. Doing so will not only benefit your patients, it will elevate every aspect of your organizational performance.
Paige B. and Jasmine M. Posing infront of machine – blue caps @ Novato Surgery…